World Food Programme Announces New Job Opening in New Delhi
The World Food Programme (WFP), a prominent humanitarian organization dedicated to fighting hunger and providing emergency assistance worldwide, has opened a new position for a Business Support Assistant (GDS & Ticketing Specialist) in New Delhi, India.
This role is crucial for WFP’s Global Headquarters (GHQ) Travel Hub, which helps manage international travel operations and provides efficient travel services across the organization’s offices worldwide.
Supporting Global Humanitarian Efforts
In this position, the selected candidate will play a vital role in managing airline ticketing and travel coordination. They will ensure that staff involved in emergency and development operations can travel safely and according to WFP’s policies.
Main Responsibilities Include:
- Processing air travel requests through Global Distribution Systems (GDS)
- Finding and suggesting cost-effective flight options
- Managing e-tickets and travel documents
- Assisting with travel disruptions and re-bookings
- Ensuring adherence to WFP travel policies and financial rules
About the World Food Programme
The WFP is the largest humanitarian organization in the world, focused on:
- Saving lives during crises
- Providing food assistance to people in need
- Helping communities recover from conflicts and disasters
- Building long-term food security
Operating in over 120 countries, WFP is committed to ensuring that aid reaches vulnerable groups, especially women and children.
Job Overview
Position Details Include:
- Location: New Delhi, India
- Contract Type: Service Contract
- Duration: 1 Year (Renewable)
- Application Deadline: 8 June 2026
- Job Function: Travel and Ticketing Operations
This opportunity is available for Indian nationals with a strong background in airline reservations and travel management.
Core Duties
The chosen candidate will assist the Travel Hub in managing travel logistics globally.
Travel and Ticketing Tasks
Key duties will include:
- Handling flight bookings through the GDS
- Searching for and recommending the best flight options
- Ensuring all travel complies with WFP policies
- Issuing electronic tickets
- Working directly with travelers and team members
Compliance and Quality Assurance
This position will also involve:
- Making sure all travel and financial policies are followed
- Implementing cost-saving measures
- Double-checking ticketing information for accuracy
- Maintaining organized travel records
Client and Stakeholder Support
The assistant will be responsible for:
- Being the main contact for travel questions
- Collaborating with travel agencies and internal teams
- Helping travelers during itinerary changes
- Communicating clearly and professionally
Required Qualifications
To apply, candidates should meet the following criteria:
Education:
- Completion of secondary education (required)
- A diploma or degree in Travel and Tourism, Business Administration, or related fields (preferred)
Experience:
- At least 4 years in airline reservations or ticketing
- Experience with Travel Management Companies (TMCs) is a plus
- Familiarity with international travel systems or UN travel rules is desirable
Key Skills and Competencies
Ideal candidates should possess strong technical skills, including:
- Knowledge of GDS airline reservation systems
- Attention to detail
- Good organizational skills and ability to multitask
- Customer service skills
- Understanding of airline fare rules and ticketing processes
Outcomes of the Role
This position aims to boost WFP’s operational efficiency by ensuring:
- Quick and accurate travel processing
- High compliance with travel policies
- Faster ticket issuance times
- Reliable travel support for staff
- Greater satisfaction among travelers and stakeholders
Working with the World Food Programme
The WFP provides a diverse and inclusive workplace founded on core values like integrity, humanity, collaboration, commitment, and inclusion. As a Nobel Peace Prize-winning organization, it offers opportunities for professional growth and meaningful humanitarian work.
Commitment to Diversity
WFP encourages applications from:
- Women
- Individuals with disabilities
- Candidates from various cultural and social backgrounds
The organization has a strict no-tolerance policy against discrimination, harassment, and misconduct, ensuring a safe work environment for everyone.
Application Process
Interested individuals can apply via the official WFP careers portal. Applications should include the necessary documents, and only shortlisted candidates will be contacted for the next steps.
Final Thoughts
The Business Support Assistant (GDS & Ticketing Specialist) position at the WFP presents a significant opportunity for experienced professionals in the travel field. By ensuring smooth travel coordination for emergency and development staff, this role plays a crucial part in supporting WFP’s mission to end hunger globally.
