In recent times, there has been a growing trend to revisit classic films in theaters, especially after the pandemic. Many special screenings of older movies often sell out quickly. However, this renewed enthusiasm can lead to disappointment when shows are unexpectedly canceled, as happened recently at a screening of Khuda Gawah (1992) in Mumbai.
On Saturday, June 14, at the Inox R City Ghatkopar, moviegoers eagerly awaited a 5:30 PM showing of the film starring Amitabh Bachchan and Sridevi. Unfortunately, just before the show started, the management announced that it was canceled because the film had not been delivered to the cinema. With about 90% of the seats filled—around 140-145 people—frustration quickly spread among the audience.
Sriram Jay, one of the attendees, shared his experience. "I had booked my tickets in advance, but when I arrived, my QR code wouldn’t scan. I was then told there was no showing of Khuda Gawah, and it had been replaced by Final Destination Bloodlines," he recounted. He was shocked when the manager explained that they hadn’t received the film and admitted no one had informed him of the cancellation.
Jay expressed his disappointment, noting the high turnout and the anger of other guests. Many had traveled from far places like Andheri and Panvel and were understandably upset. Some patrons even called BookMyShow’s customer service, who confirmed they had not been notified about the cancellation.
In response to the situation, the theater offered refunds or the option to watch another film. Jay stated, "I paid Rs. 300 for two tickets for Khuda Gawah, and they allowed me to choose another movie, which was Materialists. Thankfully, they didn’t charge me the difference, but that shouldn’t be the main concern. The experience was ruined."
This incident at Inox R City Ghatkopar marks the second cancellation in just a month. Previously, moviegoers faced a similar situation when a showing of Mission: Impossible – The Final Reckoning was also canceled after a wait of 30 minutes, leading to more frustration. Patrons complained about the staff’s casual attitude and issues with their food orders during that incident, which gained attention online.
As cinemas resume their operations, situations like this highlight the importance of better communication and customer service in the film industry.
